customer service manager skype microsoft

So if you don’t have any existing customers who need to migrate, there may be some new ones on the horizon who are looking for assistance. The data analytics firm Datanyze reports that Skype for Business holds over 17% market share in the UC space.

There are a lot of Skype for Business customers out there. Let’s take a look at why MSPs should consider leveraging QuickHelp to help both new and existing customers get the most out of their migration to Teams. One option MSPs should consider to help their end users stay engaged, and keep their paying customer organizations happy, is a customizable training program that integrates with Teams, like QuickHelp. Customer organizations are not going to get the most value out of Teams if their personnel simply don’t know how to use it. That’s a daunting prospect, even for power users. But it’s going to be a very different experience for end users with its deep feature set.

Teams is a more polished UC service, and one that truly offers unified communication and collaboration. But there’s a big component missing from those docs: help for the end users. These will be incredibly useful for MSPs managing migration projects. While the migration will require some infrastructure changes, Microsoft has provided some detailed service management frameworks and roadmaps to work with (More on that below). Learn the best way to sell QuickHelp to your customers User organizations will need to migrate to Microsoft’s newer UC service, Teams, built into Office 365. Back in July they announced that Skype for Business Online will be retired July 31, 2021, followed by the end mainstream support for Skype for Business Server 2019 on January 9, 2024.

If you hadn’t heard, big changes are coming to Microsoft’s Unified Communications (UC) offerings.

Customer service manager skype microsoft